FAQ

There is a problem with placing the order

Please accept our sincere apologies if you experience any difficulty placing your order

We can be contacted via chat or Whatsapp with the number +1-769-239-7157.
You may also contact me via email - Gbarell@outlook.com
Let us know what you need and we will help you meet those needs as best as we can

There has been a delay in the delivery of my order.

Please accept our apologies for any inconvenience this may cause. The order will usually be processed within 48 hours, and it will take approximately 7-18 days for shipping to be completed. Delays are acceptable up to 35 days in advance.

The order I placed arrived damaged. Could you please help me?

Thank you for letting us know that a portion of your order was damaged. We are sorry to hear that. It will be helpful if you could email us a photo of your damaged items and a screenshot of the packing slip in order to assist us in replacing your damaged items as soon as possible. Please use the following email address - Gbarell@outlook.com

What is the Gbarel.com return/exchange policy?

If a product doesn't work out, we want to make the return process as easy as possible. Overused or purchased outside of our 30-day return window cannot be returned. We cannot accept exchanges at this time. We don't offer website credit for gift returns. Returns will be credited to the gift purchaser's credit card. Only returned items are refunded. Shipping is not refundable.

Please send me a copy of the original order confirmation. We process refunds within 5-7 business days once we receive your returned items

Click here to begin your return request. You will be contacted with shipping information and if pictures are needed if the product is damaged. A refund will be processed within 5-7 working days of receiving the returned items.

To refund Items must be purchased on Gbarel.com

What is the status of my order?

Orders are processed and updated on business days. Check back with us the following business day to see if your order status has changed. During the order process, you'll receive updates through your inbox.

Click HERE for more information or WhatsApp number +1-769-239-7157 us Monday through Friday with any questions. Feel free to contact us for assistance.

Will I be required to pay duties?

 Upon arrival, international orders may be subject to import taxes, customs duties, and other fees levied by your country's customs department. When a shipment is ordered from Gbarel.com, the recipient is the importer of record and is responsible for all import fees and laws. Certain countries may include duties and taxes in their prices, while others will allow you to pay them at the time of checkout or upon delivery of your order. The payment of duties and taxes will be made at the time of checkout in countries such as Brazil and Ecuador. Here are a few options our international customers will see when they visit our product pages.
You will remain responsible for any taxes associated with your order.
Global shipping is free over 99$ USD - Duty and taxes will be calculated at checkout if this statement appears. Taxes and duties are the responsibility of the customer.

Click HERE for more information or WhatsApp number +1-769-239-7157 us Monday through Friday with any questions. Feel free to contact us for assistance.